Experienced in customer service, technical support, and data management within telecommunications.
Provided support to customers, resolving issues related to telecommunications and logistics.
Helped customers troubleshoot connectivity and mobile service problems, demonstrating technical knowledge.
Managed scheduling and data entry tasks efficiently within customer service operations.
Utilized Microsoft Excel and Office tools to perform daily tasks and data management.
Teleperformance
Scheduling appointments for delivery and collection of loads, Data entry tasks
Convergys - AT&T
Assisting customers to solve their connectivity and other mobile telephony related issues.
Lean Solutions Group
High School
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Applied teamwork, communication, and negotiation skills to improve customer interactions.
