Experienced back office and customer support agent with a strong background in hospitality and financial sectors. Skilled in handling reservations, customer inquiries, and cross-selling, with proficiency in English and Spanish. Adept at using CRM, Excel, and communication tools to improve...
Provided support in hospitality and financial sectors, resolving inquiries and enhancing client satisfaction.
Performed customer interactions in English and Spanish, managing bookings and inquiries effectively.
Proficient in Excel, CRM systems, Slack, and Zoom for daily operational and communication tasks.
Managed multiple dispatch requests and customer issues efficiently through strategic prioritization.
Buwelo
Handle 50+ daily hotel reservations with 95% customer satisfaction., Collaborate with sales teams to resolve customer inquiries via email/chat.
Concentrix
Supported sales agents by processing 30+ daily back-office requests.
Teleperformance (ALG)
Managed flight/hotel bookings for US-based customers (English/Spanish).
BBVA (CSF)
Achieved 15% increase in cross-selling loans/credit cards.
Bachelor’s