Edwin - Sales Representative with 2+ years of customer engagement expertise

Managua, Managua Department, NicaraguaRemoteen

Served as the first point of contact, consistently providing excellent customer service and handling inquiries at Convergys and appointment setters.

Scheduled and managed customer appointments tailored to individual needs, increasing appointment adherence.

Contact via CazVid

Published on CazVidOpen to remote

Summary

Experienced sales and appointment setting professional with a proven track record in customer engagement, lead generation, and upselling. Skilled in CRM tools and handling high-volume inquiries, dedicated to driving sales and enhancing customer satisfaction.

Key Achievements

Utilized CRM and sales tools effectively to prospect, qualify leads, and upsell product offerings, enhancing sales potential.

Skills

Customer ServiceExpert

Provided frontline support and assistance to homeowners, ensuring customer satisfaction.

Sales TechniquesAdvanced

Applied upselling, objection handling, and outbound calling strategies to promote products and services.

CRM & Call ToolsIntermediate

Used Salesforce, Vitirx, and other tools to manage customer data, track communications, and streamline sales processes.

Lead Generation & Appointment SettingIntermediate

Generated leads and scheduled appointments through follow-ups and initial contact, supporting sales pipelines.

Languages

English

Experience

SALES REPRESENTATIVE

CONVERGYS

January 2017 - October 2019

Served as the first point of contact with homeowners to offer home improvement services., Scheduled appointments based on customer needs., Used pre-qualification questions to determine eligibility for project manager visits., Handled inbound calls and assisted customers with their requests., Upsold...