Experienced marketing professional skilled in digital strategies, SEO, and social media management. Adept at leading teams and driving brand growth through innovative campaigns.
Designed and executed integrated digital marketing campaigns across various platforms.
Optimized website content and structure to enhance organic search visibility.
Managed and created content for social media channels to boost audience engagement.
Coordinated marketing projects, ensuring timely delivery and team collaboration.
Teleperformance
Delivered bilingual customer support for English and Spanish clients, maintaining 95%+ satisfaction in high-demand environments, Resolved billing and technical issues across multiple digital channels using CRM platforms (Salesforce, Zendesk), Improved ticket resolution speed by 20% through effective prioritization and escalation processes., Collected and analyzed customer feedback, helping identify recurring service issues and enhance customer experience.
Consumer Sales Services (CSS Colombia)
Delivered consultative sales for healthcare and technology products and services, identifying customer needs and presenting tailored solutions., Consistently met and exceeded sales KPIs, including conversion rate, retention, and revenue per customer., Managed the full sales cycle using CRM systems, ensuring accurate documentation, follow-ups, and post-sale support.
High School Diploma