Elias - Claims & Customer Service Professional with 5+ years in Insurance & Healthcare

Barranquilla, Atlántico, Colombiaen

Managed claims related to property damage, conducting evaluations, cost analysis, and liability assessment at Lean Solutions Group.

Processed payroll, optimized workflows, and managed care schedules, enhancing efficiency and compliance at Anchora Colombia.

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Summary

Experienced professional in claims management, payroll, and customer support with a focus on process improvement and stakeholder communication.

Key Achievements

Delivered exceptional multi-channel customer support, utilizing tools like Salesforce, Twilio, and Power BI at Atlantic Quantum Innovations.

Skills

Claims Investigation & ResolutionAdvanced

Handled property damage claims, evaluating damages and negotiating settlements to minimize liabilities.

Process Optimization & Risk ManagementIntermediate

Identified trends and developed strategies for early claim resolution and workflow improvements.

Payroll & ComplianceAdvanced

Processed payroll accurately, managed pay stubs, PTO, and ensured adherence to labor laws at Anchora Colombia.

Customer Support & CommunicationAdvanced

Provided high-quality customer service using multi-channel tools, contributing to high satisfaction rates.

Experience

Claims Representative

Lean Solutions Group

Nov. 2024 - Present

Manage claims related to property damage during deliveries, ensuring a thorough evaluation of damages, cost analysis, and liability assessment., Leverage strong negotiation skills to minimize compensation costs, securing fair settlements while protecting company interests., Identify trends and...

Home Health Care Payroll Coordinator

Anchora Colombia

Oct. 2023 - Nov. 2024

Processed payroll accurately and on time, managed pay stubs, PTO, and pre-billing while ensuring strict adherence to labor laws and company policies., Optimized patient care by managing schedules, liaising between healthcare providers, families, and aides to ensure smooth service delivery.,...

Customer Service Agent

Atlantic Quantum Innovations

Abr. 2023 - Oct. 2023

Delivered exceptional service across chat, calls, and emails, addressing inquiries with accuracy and professionalism., Leveraged Twilio for communication, Salesforce for customer interaction management, and Power BI for data analysis and reporting, optimizing workflows and decision-making.,...