Dynamic leader with over 20 years of expertise in managing airline cargo, contact centers, and industrial operations across Latin America. Adept at strategic planning, team leadership, and process optimization to drive growth and efficiency.
Extensive experience leading logistics, airline cargo, and contact center operations across multiple countries.
Proven ability to supervise and develop teams in diverse, multicultural environments for optimal performance.
Skilled in designing and executing strategies that improve operational efficiency and business growth.
Experienced in managing contact center accounts, enhancing client satisfaction and service quality.
ICC Interactive Contact Center
ICC Interactive Contact Center
ICC Interactive Contact Center
Everise Guatemala Ltd.
Agroindustrias Don Antonio, S.A.
Responsible for Administration and Production
Certified Public Accountant
Good evening, my name is Emilio. I think I can do the job as dispatcher. I was the cargo director from Taka International Airlines for 15 years. And part of my job was coordinating freighters from Central America to the United States. And sometimes, or most of the time, my job was to move the airplanes from one destination to the other one to get the cargo in time. Thank you very much and have a nice evening.
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