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emmanuel
Customer Service Representative
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Competencies
Demonstrated experience with Excellent communication and interpersonal skills.
Demonstrated experience with Ability to handle complaints and provide effective solutions.
Demonstrated experience with Active listening.
Education
Summary
Customer Service Representative open to new opportunities
Experience
Customer service representative- BETANO
Respond to customers inquiries via phone call, email, chat, or in person.. Provide accurate information about products, services and companies policies.. Resolve customers complaints and troubleshoot issues effectively.. Escalate complex issues to supervisors or relevant departments.. Maintain accurate records of customers interaction and resolution.. Stay professional, empathetic, and patient in all communications.
Acquired essential skills in customer services, digital marketing, content creation and data analytics.. Completed a four(4) week Work-Readiness Program and two(2) weeks on the job training.
Assisted customers with inquiries, orders, and product recommendations.. Managed cash transactions and ensured accurate record-keeping.. Handled customer complaints and provided prompt resolutions.. Ensured excellent customer service to enhance satisfaction and loyalty.
Proof reading of client’s witness statements.. Observing court proceedings.. Scheduling dates for clients on when to meet the lawyer.. Interpretation of client’s plight to the lawyer since the lawyer is a foreigner.
Addressed inquiries and concerns with professionalism and patience.. Resolved registration issues promptly to enhance applicant satisfaction.. Ensured accurate data entry while maintaining confidentiality of applicant information.
Assisted taxpayers with inquiries regarding tax obligations, payments, and filing processes.. Assisted in resolving customer complaints and directed complex cases to appropriate officers.. Maintained a professional and courteous attitude while handling customer concerns.
Writing a bulletin and also fetching news (current) in town.. Downloading and editing of images which corresponds to the bulletin.. Proof reading of the bulletin that is going to be aired.
Writing a bulletin and also fetching news (current) in town.. Downloading and editing of images which corresponds to the bulletin.. Proof reading of the bulletin that is going to be aired.