Eric - Customer Service Agent with 3+ years in technical support and client relations

Medellín, Antioquia, Colombiaen

Handled diverse customer inquiries including technical support, billing, and service scheduling, improving customer satisfaction.

Coordinated incident management, dispatch, and shipment tracking, ensuring timely resolution and operational efficiency.

Contact via CazVid

Published on CazVid

Summary

Dedicated customer service agent experienced in technical support, billing, dispatch coordination, and product advisory. Skilled in communication, problem-solving, and ensuring customer satisfaction across diverse industries.

Key Achievements

Advised clients on product and service offerings, including insurance and cybersecurity, enhancing sales and customer engagement.

Skills

LeadershipIntermediate

Demonstrated leadership in team collaboration and customer interactions to achieve service goals.

CommunicationExpert

Effectively communicated technical solutions and product information to customers, ensuring clear understanding.

Customer OrientationExpert

Focused on delivering a high-quality customer experience through solution-oriented support.

Technical SupportIntermediate

Provided technical assistance related to billing, dispatch coordination, and service inquiries.

Languages

English(C1)

Experience

Customer Service Agent

TELEPERFORMANCE

September 13, 2024 - September 30, 2025

Provided solutions for technical support requests, billing inquiries, and service scheduling., Managed incidents, dispatch and shipment tracking, and coordination with field technicians., Advised and sold products and services, including insurance and cybersecurity solutions, ensuring an efficient...