Erick - Customer Support & Operations Specialist with 10+ years in Telecom & Finance

Tijuana, Baja California, Mexicoen

Led and supported diverse customer service operations across multiple telecom companies, providing technical and service support.

Managed operations and compliance functions at Sigue Money Transfer, including CFPB and BBB complaint handling, and implementing a mobile app.

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Summary

Bilingual professional with extensive experience in customer service, technical support, and operational management across telecom, finance, and real estate industries.

Key Achievements

Supported real estate clients with website setup, content management, SEO, and social media strategies, enhancing client online presence.

Skills

Customer Service & SupportAdvanced

Provided bilingual customer service and technical support for telecom, finance, and real estate clients.

Operations & ComplianceAdvanced

Supported operational functions including reports, compliance reviews, and complaint follow-ups in finance and money transfer sectors.

Technical SkillsIntermediate

Utilized technical tools like Salesforce, Office Suite, Photoshop, and network troubleshooting in various roles.

Website & Digital MarketingIntermediate

Assisted real estate clients with website setup, content editing, SEO, and social media marketing strategies.

Experience

Bilingual customer service and tech support agent

MetroPCS, Verizon FiOs, Verizon Business & DSL via Telvista

2008 - 2015

Customer service for several companies, Tech support for Verizon (DSL and fiber optics networks)

Executive bilingual assistant

Sigue money transfer corp.

May 2016 - November 2016

Operations support (management, coordination) in subjects such as: business compliance, CFPB complaint follow up, operations reports, operation manuals review

Bilingual operations supervisor

Sigue money transfer Corp.

November 2016 - April 2018

Helped a 23 employee team with bonus structures, Metric compliance review, Call monitoring, Payroll review, Attendance and operations reports, CFPB complaint reports & follow up, Better Business Bureau complaints, Implementation of a newly launched money transfer mobile app, Legal and business compliance reports

Customer Support Specialist

AgentSquared

June 2018 - Dec 2022

Support to real estate agents, Set up their personal website, Editing and adding content, Teaching improving website SEO, Social media marketing strategies, Setting custom domain names, Giving training sessions via GoToAssist, Client retention and billing