Erik - Logistics and Customer Service Specialist with 10+ years in Transportation and Client Relations

Utilized negotiation skills to secure favorable rates and terms for clients and vendors.

Built and maintained positive relationships with clients across multiple roles including debt advising, health insurance, and logistics.

Applied knowledge of transportation regulations, freight classification, and logistics software at G&G TRANSPORTS.

Prepared new agents and improved training programs to enhance customer service performance at ALORICA.

Negotiated better prices with vendors and suppliers, reducing costs as CEO of ESL Learning Center.

Adept at securing competitive rates and terms for clients through effective negotiation with carriers., Proven ability to build strong relationships with clients, understand their specific needs, and provide exceptional customer service., Extensive network of reliable and qualified carriers to ensure a variety of options for diverse freight needs., In-depth knowledge of transportation regulations, freight classification, and logistics software., Skilled at identifying and resolving transportation challenges, ensuring smooth and efficient shipment execution.

Maintain leads properly by setting appointments, updating file notes and statuses., Perform cost-benefit and needs analysis of existing/potential customers to meet their needs, per training., Establish, develop, and maintain positive business and customer relationships., Reach out to previous callers via email, text and calls., Discuss financial options with clients and keep them informed about our services., Regular attendance and spending quality time with each call.

Provide callers with thorough service that builds relationships, resolves issues, and increases overall trust and satisfaction in client's products and services for their Medical Insurance programs., Assist with billing, claim and providers concerns to what they need to know., Responded quickly to client concerns and complaints, providing solutions to avoid future issues., Scheduled appointments with pharmacists, doctors and other medical professionals to promote new products and deliver presentations.

Created and implemented monthly KPI targets, driving team motivation and morale to achieve them., Product Trainer for DTV account preparing new agents to be able to give great Customer Service, become friendly experts on the product and show expertise in what is offered during the moving process and finally become top performers at time to take calls., Completed frequent assessments of training materials, structure and success rates to enhance program., Assisting customers from Direct TV to move their service from one address to another throughout all USA and retain and provide loyalty service for customers to keep the service.

Giving English tutoring in different levels (basic, Intermediate, Advanced, TOEFL Preparation and Trainer for Teacher's Development)., Decreased costs by negotiating with vendors and suppliers for better prices., Conducted regular appraisals and performance reviews, highlighting training and development opportunities., Reviewed and evaluated teaching methodologies to align and standardize curriculum, strengthening retention of student knowledge.