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Esther
Security Management Officer
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Competencies
Demonstrated experience with Windows.
Demonstrated experience with MS Office.
Demonstrated experience with Novell Netware.
Demonstrated experience with Cisco CAD.
Education
Summary
Security Management Officer open to new opportunities
Experience
IT Trainee
Provide technical support through troubleshooting to staff in person and remotely to resolve technical issues. Assist with daily update of all IT equipment utilizing the Asset Manager to maintain inventory. Offer software support using Novell Manager to provide network administration rights and manage SSV user accounts to staff by setting user passwords and unlocking accounts. Coach and teach staff on how different software works. Log tickets for printers and fax machines with the service helpdesk and Xerox for photocopiers. Install and configure Windows OS in computers, telephones, printers to ensure smooth operation. Independently investigate and implement solutions to technical issues as well as collaborate with teams as needed to enhance client satisfaction. Maintain professionalism when relating to staff and maintaining a sense of calm and assurance under stressful situations. Support ITA and ATS to develop solutions and assign rights and responsibilities to all staff using the Intranet Security Administration
Customer Service, Volunteer
Assisted with maintaining inventory including sorting and accepting all donations. Responsible for packing, loading, lifting, moving, delivering and unpacking equipment. Provided product knowledge to help customers select reclaimed/new products
Teaching Assistant
Addressed concerns with individuals over the phone and in person showcasing excellent probing and active listening skills to better understand the needs of students. Worked with 60 students ages 18-45, who demonstrated special needs such as speech and hearing challenges by demonstrating understanding, patience and providing accommodations. Translated and interpreted documents for individuals facing speech/hearing challenges. Took a leadership role in mentoring students and encouraged meaningful involvement from participants
Teaching Assistant
Developed and maintained positive work relationships with students, families, colleagues and the departmental chairperson. Assisted colleagues from departments with day-to-day tasks, showcasing initiative and teamwork. Conducted in-class lectures and assisted approximately 60 students ages 18-45 demonstrating strong communication, organizational and interpersonal strengths