Experienced professional skilled in language teaching, customer service, technical troubleshooting, and international trade. Fluent in four languages, adept at fostering effective communication and delivering tailored solutions in multicultural environments.
Proficient in English, Portuguese, French, and German, facilitating effective multilingual interactions in education, customer service, and technical support.
Designed and delivered language courses in English, French, and German, incorporating multimedia tools, social media, and internet resources.
Provided troubleshooting, account management, and transaction support across several industries, including tech, retail, and finance.
Conducted market research, analyzed tariffs and incoterms, and coordinated international shipments and logistics for import/export activities.
CENTRO ENGLISH NOW
Teaching levels: beginner, basic and intermediate., Guide students during the course with tools such as books, audios, videos, etc., Help in any case they need with pronunciation., Instruct students with grammar and phonetics., Play language games to practice grammar and vocabulary., Create slides...
HOTEL PLAZA TORRE DE CALI
Welcome guests in different languages., Check in and check out guests., Schedule transportation for guests and visitors to events., Receive calls in English, French, Spanish and Portuguese., Offer and provide assistance to guests in different areas., Provide tourist information about the city and...
BDO BUSINESS DEVELOPMENT OPERATIONS
Assist in the account activation process., Indicate the elements that make up the page and the software to download., Clarify any questions or concerns about the investment process and withdrawal of profits., Explain and translate technical words in English, French, Portuguese and Spanish., Carry...
COLOMBIAN LANGUAGE CENTER
Technician
International Trade
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Assisted clients with investments, product sales, and transaction processing, ensuring personalized service across diverse cultural backgrounds.
Teach levels: beginner, basic and intermediate., Guide students during the course with tools such as books, audios, videos, etc., Help in any case they need with pronunciation., Instruct students with grammar and phonetics., Play language games to practice grammar and vocabulary., Create slides and...
BestBuy (Sitel)
Sell products and/or technical and installation services., Respond to doubts and questions about orders., Provide all the information the client needs., Check the shipment and its status to the correct address., Cancel orders if the client wishes., Price match orders while they are available.,...
SPANGLISH 360 ACADEMY - INTERNATIONAL
Teach levels: beginner, basic and intermediate., Guide students during the course with tools such as books, audios, videos, etc., Help in any case they need with pronunciation., Instruct students with grammar and phonetics., Play language games to practice grammar and vocabulary., Create slides and...
CHINA GLOBAL S.A
Identify business opportunities by doing market research., Tariffs classify the merchandise according to its nature., Determine the Packing list of the merchandise to be Imported/Exported., Calculate costs and responsibilities according to Incoterm terms., Make international freight quotes., Create...
Nintendo (Accedo)
Technical and installation advice., Respond to doubts and questions about the process., Provide all the steps of Troubleshooting., Check the repair status., Change Primary consoles and Accounts information., Start process for refunds or cancellations of plans or games., Schedule Technical support...
Chime (TasKus)
Respond to doubts and questions about transactions., Provide all the information the client needs., Check the status of the transactions., Cancel transactions if the client wishes if it is possible., Send the statements of the receipts to the customer's respective email., Create accounts...
Coinbase (TasKus)
Respond to doubts and questions about transactions., Provide all the information the client needs., Check the status of the transactions., Cancel transactions if the client wishes and if it is possible., Send the statements of the transactions or charges to the customer's email., Track the...
