Everlyne - Sales and Virtual Assistant with 2+ years of experience in customer communication

Applied sales techniques and customer engagement skills in sales agent roles.

Engaged with clients, addressed inquiries, and maintained communication in call center environments.

Enhanced persuasive and verbal communication skills through call center and virtual assistant tasks.

Provided remote organizational and administrative support, sharpening multitasking ability.

Managed executive calendars, scheduling, and travel arrangements for staff and executives., Coordinated virtual and in-person meetings, conferences, and events, ensuring smooth logistics., Prepared reports, presentations, and official correspondence for international stakeholders., Organized and maintained digital and physical filing systems for quick retrieval., Acted as liaison between executives, contractors, vendors, and clients across multiple time zones., Tracked expenses, reconciled invoices, and supported financial reporting with accuracy., Maintained and updated CRM systems like Salesforce, Zoho, Zendesk, gogias, Shopify., Assisted in recruitment, onboarding, and training of new employees on company systems., Delivered high-quality customer service, addressing client inquiries and resolving issues promptly.

Handled client accounts, ensuring compliance with company policies and industry standards., Responded to customer inquiries, complaints, and feedback with professionalism., Strengthened customer relationships, achieving high retention and satisfaction rates., Collaborated with cross-functional teams to meet service standards and client needs., Prepared and analyzed customer service reports and KPIs to support decision-making.