Farid - Customer Service & Retail Management with 5+ years of experience

Handled customer interactions across various roles, ensuring positive experiences and issue resolution

Managed daily store activities, contributed to visual merchandising, and assisted in sales processes

Developed management skills through promotion and oversight of shop standards and team issues

Handled back-office logistics, load tracking, and maintained effective client and partner relations

Proficient in Microsoft Office Suite—Word, Excel, PowerPoint—for administrative and reporting tasks

Successfully completed three consecutive contracts on Iona, Azura, Britannia cruise ships, gaining extensive experience in customer service and retail operations., Provided exceptional customer service as a Sales Assistant, fostering positive relationships with guests and enhancing their onboard shopping experience., Promoted to Trainee Assistant Manager during the second contract on Azura, where I developed management skills by maintaining high standards for the shops department and overseeing daily operations., Actively addressed and resolved guest concerns and team issues promptly, ensuring a harmonious work environment and excellent guest satisfaction., Demonstrated strong analytical skills by understanding departmental targets, implementing strategies, and driving successful promotions to achieve company goals.

Conducted back-office operations while efficiently managing incoming calls from brokers and customers to provide timely updates and resolve issues related to carriers and drivers in the United States., Delivered accurate and proactive information related to load tracking, ensuring effective communication with brokers to enhance client satisfaction., Maintained attentiveness to emerging issues, addressing concerns promptly to foster strong relationships with clients and partners., Actively collaborated with other departments to ensure seamless operations and resolve challenges quickly, demonstrating a responsible and proactive approach to account management.

Delivered exceptional English customer service support, handling customer calls with professionalism and efficiency., Provided accurate and satisfactory responses to customer queries and concerns, ensuring a positive experience., Troubleshot common issues related to products and services, facilitating timely problem resolution., Explained services and provided additional information to assist customers effectively., Collaborated with fellow call center professionals to enhance customer service processes and improve overall satisfaction.

Customer Service Representative. (Men’s area), Identify and assess customers’ needs to achieve satisfaction, Assisting in the daily operations of the Store, Perform administrative, clerical, and office activities, Contributes to the execution of visual elements to support merchandising statements.