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Faridullah
Customer Care Agent at Etisalat Afghanistan
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Competencies
Expert in handling customer inquiries, resolving issues, and maintaining high satisfaction levels.
Skilled in managing office operations, coordinating communication, and supporting staff and students.
Fluent in Dari, Pashto, and English, with strong communication skills across diverse audiences.
Experience in managing classrooms and developing interpersonal skills through teaching roles.
Proficient in Word and Excel for documentation, data management, and reporting.
Education
Languages
Summary
Dedicated professional with extensive experience in customer care, office administration, and education. Skilled in communication, problem-solving, and data management, fluent in Dari, Pashto, and English.
Key Achievements
- Resolved customer issues efficiently, enhancing satisfaction and retention.
- Managed customer data accurately, improving record-keeping processes.
- Facilitated clear communication between customers and technical teams.
Experience
Customer Care Agent
Handled customer calls and resolved issues professionally.. Provided accurate information and maintained customer satisfaction.. Recorded and managed customer data efficiently.
Administrator
Managed office operations and communication.. Coordinated with students and staff.
EFL Instructor & Manager
Taught English and managed classroom communication.. Developed strong interpersonal and leadership skills.