Dedicated customer support specialist experienced in inbound/outbound calls, chat, and email support. Skilled in backoffice operations, with a track record of assisting clients across varied platforms including dating, optical, and sports betting services.
Provided support via calls, emails, and chats across multiple platforms for different clients.
Carried out backend tasks related to customer profiles and administrative activities.
Responded to customer emails promptly and accurately, maintaining quality standards.
Managed live chat interactions, providing timely assistance and issue resolution.
Synergies Call Center
I worked as a customer service rep for a dating site-Match.com. I assisted customers with their profile during inbound calls and also a little bit of backoffice work was required.
Horatio
I worked for 2 different projects in this particular call center. Zenni Optical which I handled 3 channels email/chat and inbound calls. Betr App which was a sports betting app.
High School Diploma
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Handled inbound customer calls efficiently, resolving inquiries and supporting platform users.
