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Debt Collector at UPS with 4+ years in Customer Service and Accounts
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Competencies
Expertise in engaging customers to secure payments while maintaining positive relationships.
Skilled in identifying issues, mediating conflicts, and achieving mutually beneficial solutions.
Experienced in handling US-based clients with professionalism, ensuring high satisfaction.
Proficient in invoice registration, petty cash management, and payroll record keeping.
Education
Languages
Summary
Experienced in debt collection, dispute resolution, and customer support, with a strong foundation in accounting and financial analysis. Adept at resolving issues efficiently and maintaining excellent client relationships.
Key Achievements
- Successfully managed payment collections, resolving disputes to ensure timely cash flow.
- Enhanced dispute resolution processes, reducing unresolved issues by 15%.
- Provided exceptional customer service, improving client satisfaction during interactions.
- Streamlined invoice and petty cash management, ensuring accuracy and compliance.
- Assisted in technical issue resolution, minimizing downtime and improving operational efficiency.
Experience
Collector
Responsible for collecting payments from U.S.- based customers., Contacting customers, resolving disputes to facilitate payment or balance adjustments, and addressing any technical issues that may obstruct payment submission.
Bilingual agent
Customer care for clients located in the United States, assisting them on orders, returns and refunds of products purchased online.
Accounting assistant
Registration of information in the accounting system
Accounting assistant
Petty cash management, Invoices and payroll record in the accounting system
Accounting assistant
Invoices registration in the accounting system
Intern
Assistant at the customer support division