Experienced leader in offshore operations, billing coordination, and customer relations with a proven ability to streamline workflows and enhance team performance across industries.
Utilized project management tools like Asana, Microsoft Planner, and Trello to organize tasks and track progress using Agile and Kanban methodologies.
Managed end-to-end billing processes, including invoice generation, data validation, and reconciliation to ensure accuracy and compliance.
Provided high-quality customer service in telecommunications, resolving issues efficiently and maintaining top satisfaction scores.
Applied Microsoft Excel for data validation, template development, and process improvement.
A.P. Moller – Maersk
Lead offshore operations for the Mobile, Alabama terminal, guiding settlement, dispatch planning, customer service, chassis disputes, billing disputes, AR/AP, and process improvement., Design and implement standardized workflows to improve accuracy and efficiency across multiple teams., Advise...
A.P. Moller – Maersk
Managed the full billing cycle for store-door and CY clients, including invoice generation, data validation, and reconciliation., Developed Excel-based templates that improved billing turnaround time and reduced discrepancies., Collaborated with offshore and dispatch teams to ensure accurate charge...
SGS Colombia Holding S.A.S.
Delivered sales and customer service for a North American telecommunications client., Resolved billing and technical support cases while achieving top-tier results in sales and customer satisfaction., Recognized for diligence, problem-solving, and strong interpersonal communication.
The Church of Jesus Christ of Latter-day Saints
Bachelor’s Degree
Project Management Certificate
Certificate
Diploma
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