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Francis
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Competencies
Demonstrated experience with Appfolio.
Demonstrated experience with Zipform.
Demonstrated experience with Docusign.
Demonstrated experience with Google Sheet.
Demonstrated experience with MLS.
Education
Summary
Professional profile
Experience
Administrative Assistant/Content Moderator
Creating a company profile for a job directory website by verifying user-provided information from several different web sources.. Conducting account mapping using Salesforce by updating/creating Salesforce profiles for Sales Representatives.. Verifying data integrity by cross-referencing source documents and correcting discrepancies.
Property Management Assistant
Texting and emailing prospect tenants about showing schedule using Appfolio.. Organizing schedules of field agents' calendar for showing properties to maximize potential tenants' availability using Appfolio.. Organizing and reaching out prospect tenants from Homes.com, Zillow, RentalMarketplace, and Re/MAX.. Screening rental applicants based on predefined criteria, verifying supporting documents, and maintaining an organized, up-to-date approval sheet to report qualified applicants to the property owner.. Enlisting and deleting property information using MLS and Matrix.. Creating lease agreement by handling confidential information with discretion between future tenant and client using Zipform and Docusign.
Customer Service Representative
Respond promptly to customer inquiries and concerns via emails, chat, and text, answering over 80 emails per day.. Accurately provides resolution to every concern with a quality score of more than 95% and a customer satisfaction rating of 4.5 out of 5.. Developed positive relationships with customers through friendly interactions.