Francisco - IT Service Desk Agent with Diverse Technical Support Skills

Provided bilingual remote technical assistance in IT support environments.

Utilized tools such as Active Directory, VMWare, and Virtual Desktops to manage enterprise systems.

Operated cameras and audio equipment, and managed video production using OBS Studio for news content.

Taught courses on Physics, Network Security, and Computer Aided Drawing at a university level.

Communicated effectively in both English and Spanish in technical and customer service roles.

Bilingual technical support agent, exposure to domains like remote IT tech support, using the following tools: Active Directory, Virtual Desktops, Citrix, VMWare, Avaya, Service-Now, Oracle Field service manager, Intune, under Windows and MacOS.

Bilingual remote tech support agent for customers with internet, telephony and video on demand services for COMCAST.

Video editing, audiovisual production of the news program Conciencia Crítica, in charge of cameras, microphones and audio and video console through OBS Studio.

Teaching subjects such as: Fundamentals of Physics, Electromechanical Drawing, Network Security, Computer Aided Drawing, Electronic Marketing, among others.