Experienced contact center professional with over 6 years in customer support, sales, and supervision, skilled in communication, empathy, and technical support.
Provided assistance over the phone, addressing customer needs effectively.
Handled communication in various roles including sales and tech support across US and Canadian markets.
Supported customers with technical issues, leveraging programming and industry knowledge.
Participated in sales and collections efforts, enhancing revenue generation.
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Demonstrated professionalism, empathy, and ability to manage customer and team interactions effectively.
