Fridah - Customer Service Professional with 3 years in Customer Support and Debt Collection

Proficient in creating spreadsheets for reporting and data analysis.

Skilled in managing customer inquiries and resolving issues effectively.

Able to prioritize tasks efficiently to meet deadlines.

Strong verbal and written communication skills, enhancing team collaboration.

Answer incoming calls from prospective customers. Use scripts to provide information about the company. Ask pertinent questions to understand the customer’s requirements. Persuade the customer to buy our collection services /pay their debts by demonstrating how we meet their needs. Record the customer’s personal information accurately in a computer system. Deal with complaints or doubts to safeguard the company’s reputation. Go the 'extra mile' to meet sales and collections quota and facilitate future sales and collections. Keep records of calls and sales and record useful information. Responding to customer’s emails, telephone calls to resolve problems such as payments. Offering advice in professional and efficient manner. Working in compliance with high customer service standards and company practices like following the federal laws. Promptly attending to customer requests, inquiries. Ensuring all customers receive exemplary customer service during all contact points within the company.

Created spreadsheets using Microsoft excel for daily, weekly and monthly reporting. offered friendly and efficient service to customers with default accounts. handled challenging situations with ease. created payment plans and communicated deadlines to ensure payments were received on time. Closing fully paid accounts.

Making outbound and receiving inbound calls from prospective customers. Input customer call response and feedback in Credithela BI System Collection module. Retain customer loyalty while initiating process for collection of payment. Deal with customers diligently, courteously and professionally while communicating with customers. Customer engagements and education on current/ongoing marketing campaigns. Gather and collect customer feedback/complaints when they arise. Cross & up selling company products and services. Provide customers with education/awareness and tips on lending and repayments. Give or try to solve customers’ challenges whenever they arise.