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Demonstrated experience with Independence and self-reliance.
Demonstrated experience with Organization and time management.
Demonstrated experience with Detail oriented.
Demonstrated experience with Critical thinking and problem-solving.
Gomez & Galindo
Negotiation and establishment of payment agreements with debtors, in collaboration with attorneys and clients., Monitoring and ensuring compliance with agreed-upon payment arrangements, ensuring timely debt repayment., Effective communication with debtors to explain the terms and conditions of payment arrangements, as well as to address any issues or questions., Accurate recording and documentation of payment arrangements, including details of agreed-upon amounts, payment dates, and any special conditions., Regular updating of information on payment arrangements in internal case tracking systems., Collaboration with the legal team to assess and adjust payment arrangements in case of changes in debtors' financial circumstances., Reporting on progress and compliance with payment arrangements to clients and superiors, providing detailed reports on the status of each case., Prepared and drafted legal documents, including 'actas de embargo,' to formalize the seizure and attachment of property in accordance with debt collection procedures., Obtained notarial and registry certifications to validate legal documents and support debt collection efforts., Managed the process of obtaining certified copies of contracts, property titles, and other legal documents from notaries and government registries to facilitate debt collection proceedings.
Grupo Financiero ACOBO
Provided administrative support to the real estate division, managing leased buildings owned by Grupo Financiero Acobo., Coordinated lease agreements, including drafting contracts, communicating terms to tenants, and ensuring compliance with lease terms and regulations., Conducted periodic inspections of leased properties to assess condition, identify maintenance needs, and ensure compliance with lease agreements., Collaborated with the property management team to address tenant concerns, resolve disputes, and maintain positive tenant relations., Assisted in property marketing efforts by preparing property listings, scheduling showings, and responding to inquiries from prospective tenants., Managed billing tasks, including invoicing tenants and tracking payments., Maintained accurate bookkeeping records, reconciling accounts for financial transparency.
Bachelor’s Degree
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Demonstrated experience with Communication skills (written and verbal).
Tres Niñas Tours
Directed all aspects of daily operations for a prominent tour fishing company while overseeing a team of 20 staff members., Responsible for overseeing scheduling operations to ensure efficient allocation of resources and optimal customer experience, managing up to 9 boats per day., Ensured strict adherence to safety regulations and protocols through regular inspections and implementation of safety measures., Acted as the primary point of contact for handling customer inquiries and resolving complaints promptly and effectively., Managed the financial aspects of the business, including budget planning, expense tracking, and contract negotiation with suppliers and service providers, to achieve cost-efficiency and profitability objectives., Managed vendor relationships, negotiated contracts, and sourced high-quality fishing equipment and supplies within budget constraints.
Coastal Angler Magazine
Implemented sales strategies to generate leads, acquire new customers, and expand the customer base., Built and maintained strong relationships with advertisers, clients, and distribution partners to ensure customer satisfaction and retention., Maintain and update customer databases and CRM systems with accurate sales and client information.
Amazon
Prompt and professional response to customer inquiries via phone, email, and chat., Assistance provided for order placement, tracking, returns, and exchanges., Efficient resolution of customer issues and complaints., Offered product information, troubleshooting assistance, and technical support., Actively listened to customers and provided personalized solutions., Escalated complex issues to appropriate departments or supervisors for timely resolution., Adherence to company policies and procedures, including privacy and security protocols.