Experienced manager specializing in food and beverage operations, team leadership, and customer service within hospitality settings.
Applied in managing food and beverage services, ensuring quality standards and customer satisfaction.
Demonstrated leadership in overseeing teams, coordinating departments and maintaining operational standards.
Provided exceptional service and guest relations, supporting customer retention and satisfaction.
Proficient in Microsoft Office and digital communication platforms to support daily operations.
CMV
Oversee daily operations and manage teams to ensure high-quality service delivery., Coordinate with various departments to streamline food and beverage operations., Utilize strong communication and leadership skills to resolve issues in real time.
Grupo NOAH
Supervised a team of customer service representatives and administrative staff., Managed operational and administrative processes, ensuring efficient workflow., Implemented improvements in food and beverage operations to enhance customer satisfaction.
Casablanca Laundry
Monitored and maintained quality standards across all processes., Coordinated with departments to uphold stringent service and operational benchmarks.
Fairways Restaurant
Directed daily restaurant operations, ensuring excellent guest experiences., Managed food and beverage service, inventory, and staff scheduling., Maintained operational standards in a high-demand environment.
Bachelor’s in Hospitality Management
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