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Gabrielle
virtual assistant
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Competencies
Demonstrated experience with Google Workspace.
Demonstrated experience with Microsoft Office.
Demonstrated experience with Slack.
Demonstrated experience with Microsoft Teams.
Demonstrated experience with Salesforce.
Education
Summary
virtual assistant open to new opportunities
Experience
BILLING VIRTUAL ASSISTANT / CUSTOMER SERVICE REPRESENTATIVE
Responded to customer billing inquiries through inbound and outbound calls and email.. Monitored insurance policy statuses, including paid and payment-due accounts.. Processed and verified customer payments through card and check transactions.. Handled refund requests and payment-related concerns.. Assisted customers with failed payments and policy reinstatement concerns.. Maintained accurate customer records, case notes, and transaction documentation.. Managed cases and scheduled follow-ups to ensure concerns were resolved accurately and on time.. Followed company procedures and data-handling requirements when processing customer and billing information.. Coordinated with internal teams when issues required additional assistance.
ON-CALL SCHEDULER
Coordinated caregiver schedules and shift assignments for home care operations.. Responded to last-minute call-offs and schedule changes.. Communicated schedule updates with caregivers and clients.. Helped identify available staff for urgent coverage needs.. Maintained accurate scheduling records and updates.. Followed up on scheduling concerns to ensure proper coverage.. Handled time-sensitive requests while communicating professionally with multiple parties.
VIRTUAL RECRUITER
Screened applicants based on position requirements.. Conducted initial phone and video interviews.. Coordinated interview schedules with candidates.. Communicated with applicants regarding recruitment processes and requirements.. Maintained candidate information and recruitment records.. Assisted with follow-ups throughout the recruitment process.. Coordinated with the team regarding candidate status and availability.