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GC
Logistics and Operations Virtual Assistant
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Competencies
Demonstrated experience with Google Workspace.
Demonstrated experience with Microsoft 365.
Demonstrated experience with Slack.
Demonstrated experience with Zoom.
Demonstrated experience with Google Meet.
Education
Languages
Summary
Logistics and Operations Virtual Assistant open to new opportunities
Experience
Logistics and Operations Virtual Assistant
Coordinated daily logistics operations for 90+ deliveries, ensuring 98%+ on-time pickup and delivery performance.. Dispatched drivers across multiple U.S. markets, managing 30–80 orders per shift while optimizing routes and schedules.. Leveraged AI tools, including ChatGPT, to automate routine communication and documentation, reducing administrative workload by 30%.. Provided real-time customer and driver support, maintaining a 95%+ satisfaction rate through timely issue resolution.
Technical Support and Customer Service Representative
Provided technical support to 50+ Canadian customers daily, troubleshooting trail camera setup, connectivity, and performance issues.. Diagnosed hardware and software issues with trail cameras, achieving a 95%+ first-contact resolution rate.. Generated additional revenue by identifying customer needs and recommending complementary products and service plans, consistently meeting or exceeding sales targets.. Guided customers through step-by-step troubleshooting via phone, chat, and email, improving customer satisfaction and reducing repeat contacts.
Student Assistant
Assisted faculty members and supervisors with administrative tasks, including CRM management, documentation, and accreditation preparation, ensuring accurate records and efficient departmental operations.. Communicated with faculty, staff, and students to coordinate schedules and administrative requests, improving workflow efficiency.. Managed office documents and data entry, maintaining accurate records and timely document retrieval.. Designed college brochures, promotional materials, and digital graphics to support academic programs and institutional branding.