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Guillermo
Customer Service Representative
Contact
Competencies
Experiencia demostrada en Customer Success Support.
Experiencia demostrada en Client Communication.
Experiencia demostrada en Customer Experience (CX).
Experiencia demostrada en Customer Follow-up.
Experiencia demostrada en Issue Resolution and Escalation.
Languages
Summary
Customer Service Representative buscando nuevas oportunidades
Experience
Customer Service Representative
Supported English-speaking eBay customers with selling, payments, account, transaction, and process-related questions through phone, chat, and email.. Handled 40+ customer interactions per day while maintaining professional communication, accurate documentation, and adherence to established procedures.. Investigated customer concerns, clarified next steps, and escalated cases requiring additional review or specialized support.. Documented complaints and recurring issues to support accurate follow-up and consistent service delivery.. Worked with customer experience measures including CSAT, resolution rate, transfer rate, and average handle time.
Trainer
Trained and coached new customer service agents on workflows, support tools, customer communication, and process requirements.. Supported new-hire readiness and progress toward time-to-proficiency (T2P) expectations.. Partnered with Quality Assurance, Operations, and client stakeholders to clarify process gaps, update learning materials, and deliver refresher training.. Created and improved training documentation, guides, and presentations to help agents apply procedures consistently.