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Medical Office Administrator
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Competencies
Managed project lifecycle from initiation to closure, coordinating teams and stakeholders.
Applied Scrum and Kanban frameworks to optimize workflow and team collaboration.
Maintained clear and effective communication channels among clients, team members, and management.
Identified potential project risks and developed mitigation strategies.
Education
Summary
Experienced project manager with expertise in software development and technology projects, focusing on delivering high-quality solutions on schedule.
Key Achievements
- Led cross-functional teams to deliver multiple projects on time and within budget
- Implemented agile methodologies that improved project delivery efficiency
- Developed comprehensive project plans and risk management strategies
Experience
Medical Office Administrator
Booking patient visits, follow-ups, and specialist referrals, Managing calendars for doctors and other healthcare providers, Collecting and verifying personal, medical, and insurance information, Creating, organizing, and updating patient files (electronic or paper-based), Processing payments, Handling insurance claims and third-party billing (e.g., OHIP in Ontario), Verifying insurance coverage, Answering phone calls and emails, Relaying messages between patients and healthcare providers, Sending appointment reminders, Taking vital signs (blood pressure, temperature, pulse)
Receptionist
Manage reception area and ensure smooth patient check-ins, Welcoming patients and ensuring a professional, friendly first point of contact for the clinic, Managing patient registration, verifying insurance information, and processing billing accurately, Maintaining a clean and organized reception and patient waiting area, Scheduling appointments efficiently and managing the clinic's calendar to minimize wait times, Answering phone calls professionally, addressing inquiries, and routing calls to appropriate staff, Preparing and organizing patient files, ensuring confidentiality and compliance with privacy regulations, Assisting doctors and nurses with office work, including filing, document preparation, and follow-ups with patients, Administering injections and assisting with minor medical procedures under supervision, Communicating test results and appointment reminders to patients via phone or email, Monitoring and maintaining office supplies, ensuring the clinic operates smoothly, Collaborating with the medical team to deliver exceptional patient care
Tester
Conduct safety checks and tests on vehicles, Install and inspect car speakers
Manager
Managed store operations and maintained cleanliness, Took customer orders and customized cake designs
Line Cook
Prepared funnel cakes and maintained cleanliness in the kitchen, Provided exceptional customer service
Team Member
Operated grills and fryers, and prepared menu items, Managed stock and processed customer orders
Warehouse Associate
Scanned, labeled, and processed packages, Loaded/unloaded trailers and organized shipments
Sales Associate
Assisted customers with purchases and managed the cashier, Ensured cleanliness and organization of the store