Dedicated professional with over 6 years of experience in customer service, transportation, and logistics. Proven ability to coordinate schedules, foster client relationships, and resolve complex issues efficiently.
Exceptional ability to assist clients, resolve issues, and maintain high satisfaction levels across various industries.
Skilled in planning and managing transportation routes, dispatching, and real-time problem resolution.
Proficient in engaging with clients, colleagues, and service providers to facilitate smooth operations.
Capable of diagnosing issues swiftly and implementing effective solutions in dynamic environments.
Frontier Airlines – Sitel
Handling high volumes of customer interactions on the phone assisting with flight bookings, cancellations, and itinerary changes., Providing accurate information on airline policies, baggage rules, and travel requirements while resolving issues with empathy and efficiency., Managing complaints, delays, and escalations calmly in a fast-paced, constantly changing environment.
Lingua Institute SAS
Planned and delivered lessons aligned with curriculum standards., Supported diverse learning needs, assessed student progress, and maintained a positive, well-managed classroom., Communicated regularly with parents and staff to support student success., Assessed student progress regularly through assignments, tests, and one-on-one support, adjusting instruction as needed.
American Auto Transport LLC
Built strong relationships with tow operators and service providers to ensure reliable service., Cold-calling approximately 120 customers and drivers each day to find new business and ensure availability., Provided accurate pricing, negotiated rates, and managed payments resolving issues like delays, damage, or miscommunication quickly., Prioritized emergency requests, ensuring timely service., Ensured compliance with regulations and safety protocols., Handled multiple requests efficiently while maintaining professionalism.
High school graduate
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Yellow Cab
Quickly dispatched taxis to customers, confirming ride details and addressing questions or concerns before and during the ride., Coordinating with drivers in real-time to ensure proper vehicle assignments and managing drivers’ availability., Assisted with payment inquiries and fare estimates, aiming to provide a positive experience for both drivers and passengers., Maintaining clear communication, especially during peak hours or urgent situations, to ensure reliable service and customer satisfaction.
AT&T Home Service (Billing Department)
Handled a high volume of inbound calls, assisting customers with billing inquiries, account adjustments, and payment arrangements., Explained charges clearly, resolved discrepancies, and provided detailed breakdowns of monthly statements., Maintained up-to-date knowledge of billing systems, promotions, and policies to ensure accurate information and customer satisfaction.
Jet Blue
Provided frontline support for travelers, handling ticketing, schedule adjustments, and account-related questions., Delivered clear and courteous assistance during irregular operations, offering solutions to minimize disruptions., Maintained up-to-date knowledge of airline procedures and ensured a smooth customer experience under pressure.
Reborn Cabinets – Fusion BPO
Contacted prospective clients to schedule in-home consultations for kitchen and bath remodeling services., Qualified leads, gathered project details, and coordinated appointments between clients and design consultants., Answered questions about services, followed up on inquiries, and helped maximize consultation attendance through effective communication and time management.
Coyote Logistics – RXO
Coordinated transportation schedules, ensuring timely deliveries and efficient routes., Communicated with drivers to provide updates and resolve issues., Monitored traffic and adjusted routes to minimize delays., Maintained accurate records of dispatch details., Addressed customer concerns and special requests., Managed multiple orders, prioritizing urgent deliveries., Collaborated with teams to ensure smooth operations.
