Heriberto - Customer Service Specialist with diverse experience in telecommunications and retail

Panamá, Panamá, Panamaen

Progressed through multiple customer support roles across telecommunications, retail, and entertainment sectors.

Gained proficiency in computer skills including Microsoft Office Suite to enhance customer service efficiency.

Published on CazVid

Summary

Dedicated customer service agent with proven adaptability across telecom, retail, and entertainment industries. Skilled in computer applications and customer engagement, committed to enhancing client satisfaction.

Key Achievements

Handled customer inquiries and support tasks across various organizations, demonstrating adaptability and communication skills.

Skills

Customer ServiceIntermediate

Provided customer support and assistance in telecom, retail, and entertainment sectors.

Microsoft Office SuiteIntermediate

Utilized Word, PowerPoint, and Excel to document and communicate with clients and internal teams.

Communication SkillsIntermediate

Engaged effectively with customers, demonstrating active listening and clear verbal/written communication.

Technical SupportBeginner

Supported customers with IT-related inquiries within Best Buy Foundever, expanding technical knowledge.

Languages

SpanishAdvanced English

Experience

Customer Service Agent

AT&amp;T Alorica (Previously Star Contact)

December 14 of 2020 - July 25 of 2022

Customer service IT

Best Buy Foundever (Previously Sitel)

October 31 of 2022 - December 30 of 2024

Customer support assistant

Nintendo of America on Radius

January 6 of 2025 - June 30 of 2025

Middle Customer Support Agent

Lacias Panama

August 18 of 2025 - Still working

Education

John Dewey Maritime Training Institute

Title VI

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