Hugo - Logistics Coordinator with 5+ years of operations and team management

Utilized Excel Business Intelligence, Python, Power BI, SQL, and R for data analysis and reporting.

Supervised teams handling logistics, reimbursement, and assistance operations, ensuring performance targets are met.

Oversaw reimbursement procedures, order tracking, and loan review processes within various roles.

Communicated with customers, insurance companies, and team members about reimbursement, service requests, and operational updates.

Responsible for the team performance, KPI ́s, Data and other indicators analysis, measuring and making the weekly reports., In charge of the Track and Trace process for shipments inside the United States and leading the team to be goal-oriented.

Responsible for verifying insurance coverage, submitting reimbursement claims, and communicating with insurance companies, customers, and some providers.

In charge of the reimbursement process evaluation dealing with customer requests according to the contracts and the general conditions of each service., Offer operational and clerical support to the senior coordinators, including communication with employers or clients, delegating tasks to team...

Review client applications and oversee existing loans to ensure compliance., Work closely with the team to calculate the risk involved with a specific loan and determine whether it's beneficial for the organization to provide it.