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Hycent
Customer Service & Application Support Manager
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Customer Service & Application Support Manager
Manage customer requests, inquiries, and application-related issues while ensuring timely resolution.. Coordinate application review processes and maintain accurate records and documentation.. Liaise with internal departments to resolve customer concerns and improve service delivery.. Monitor service standards and recommend process improvements to enhance customer experience.. Prepare reports, track performance metrics, and support management decision-making.. Train and guide team members on customer service best practices and operational procedures.. Build strong relationships with clients and stakeholders to improve customer retention and satisfaction.. Ensure compliance with organizational policies and service quality requirements.
Operations & Customer Support Officer
Supported customers and internal stakeholders by addressing inquiries and resolving service issues.. Maintained accurate documentation and monitored operational processes.. Assisted with performance reporting and process improvement initiatives.. Collaborated with cross-functional teams to ensure efficient service delivery.. Contributed to customer satisfaction by providing professional and timely support.