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Ibeaka
Sales Development Representative
Contact
Competencies
Demonstrated experience with HubSpot.
Demonstrated experience with CRM software.
Demonstrated experience with LinkedIn Sales Navigator.
Demonstrated experience with Microsoft Excel.
Demonstrated experience with Microsoft Word.
Education
Summary
Professional profile
Experience
Sales Development Representative
Generated 80–150 qualified leads per month through cold calling, email outreach, and LinkedIn prospecting. Made 70–100 outbound calls daily while maintaining high-quality, consultative conversations. Sent personalized email campaigns achieving open rates above 40% and reply rates above 15%. Documented all customer interactions and follow-up activities in CRM to improve sales efficiency. Achieved 110–140% of monthly and quarterly KPIs. Ranked among the top 10–20% of SDRs for outbound performance. Increased qualified pipeline by 35% through strategic prospecting and follow-up. Collaborated with Account Executives to accelerate pipeline progression and improve conversion rates. Recognized as SDR of the Month for three consecutive months. Highest Appointment Setter on the team
Telemarketer & Customer Retention Specialist
Conducted 100+ outbound calls daily to promote beverage products and generate new business opportunities. Exceeded monthly sales targets by consistently converting prospects into loyal customers. Reduced customer churn by 15–20% by resolving complaints promptly and effectively. Managed a portfolio of 200–500 retail and wholesale customer accounts. Achieved a 95% customer satisfaction (CSAT) score. Improved repeat purchase rates by 20% through personalized follow-up and loyalty initiatives. Ranked among the top-performing telemarketers for outbound sales and conversion rates
Customer Service Representative
Resolved 80–120 daily customer inquiries across phone, email, and live chat while maintaining 95–98% CSAT in a high-volume, remote environment. Cut average response time 30–40% by restructuring ticket prioritization and leveraging Intercom, including Fin AI, alongside macros and knowledge-base articles, reducing repeat contact volume by 20%. Achieved 90%+ first-contact resolution by independently investigating and resolving issues before escalating, consistently meeting handling-time targets without sacrificing accuracy. Verified policy, pricing, and account details against source documentation before every response, contributing to a low error rate and stronger client trust. Increased client retention 15–20% through consistent, empathetic communication with non-technical customers. Supported customers in a fintech/prop-trading client base, applying working knowledge of trading platforms, payout terms, and funding processes to resolve account-related inquiries accurately. Monitored and responded to public reviews on Trustpilot, resolving negative feedback and protecting brand reputation. Consistently met SLA and quality targets while operating with minimal oversight in a fully remote, async-first environment. Collaborated cross-functionally with engineering and product teams to resolve technical escalations and surface recurring issues, improving overall resolution speed
Customer Retention Specialist & Telemarketer
Sustained 100+ inbound/outbound customer interactions daily while managing 200–500 accounts, consistently meeting service and retention targets. Reduced customer churn 15–20% by proactively identifying at-risk accounts and resolving concerns before escalation. Maintained 95% CSAT while operating independently with minimal oversight, owning full account relationships end-to-end. Achieved a 95% customer satisfaction (CSAT) score through consistent, high-quality service. Improved repeat purchase rates by 20% through personalized follow-up and loyalty initiatives. Consistently exceeded monthly service and sales targets, ranking among the top-performing team members for customer conversion and retention