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Imogen
Travel Consultants
Contact
Competencies
Demonstrated experience with Patient-focused customer service.
Demonstrated experience with Clear communication and reassurance.
Demonstrated experience with Team collaboration.
Demonstrated experience with Accuracy and attention to detail.
Demonstrated experience with Adaptability and quick learning.
Education
Summary
Travel Consultants open to new opportunities
Experience
Care Assistant
Provide compassionate, high-quality support to elderly residents, ensuring dignity, comfort and wellbeing at all times.. Create a calm and reassuring environment for residents who may be anxious, confused or in need of extra patience and support.. Communicate clearly with residents, families, nurses and colleagues, passing on information accurately and professionally.. Follow care plans, workplace procedures, safeguarding expectations and confidentiality requirements consistently.. Observe residents’ wellbeing and document or report changes promptly so appropriate action can be taken.. Work closely with the wider care team to prioritise tasks and maintain a safe, organised and supportive environment.. Maintain high standards of cleanliness, infection control, personal hygiene and presentation throughout each shift.. Support residents with personal routines and oral hygiene, encouraging good daily care and reporting any concerns to the nursing team.
Care Assistant
Delivered individualised care to elderly residents with different support needs, adapting my approach to suit each person.. Helped organise daily work plans and supported other carers to keep the shift running smoothly and safely.. Used patience and strong interpersonal skills when supporting residents with dementia and complex needs.. Handled sensitive personal information professionally and maintained respectful boundaries with residents and families.. Kept accurate observations and reported concerns promptly, supporting safe and consistent care.. Promoted social and emotional wellbeing through positive interaction, reassurance and encouragement.. Maintained a clean, safe environment in line with hygiene and health and safety standards.
Former High Level Teaching Assistant
Educated and supported primary school pupils across different year groups, adapting communication to suit individual needs.. Created calm, structured learning environments where children felt safe, valued and confident to engage.. Provided one-to-one support for children who needed additional patience, reassurance or guidance.. Worked closely with teachers, parents and school staff, maintaining clear communication and consistent support.. Managed classroom responsibilities, prioritised tasks and remained calm when dealing with changing situations.. Handled sensitive information appropriately and maintained safeguarding awareness at all times.. Recorded progress and shared relevant observations clearly to support each child’s development.
Sales Assistant
Welcomed customers warmly and provided friendly, helpful service in a busy retail environment.. Operated tills and processed payments, returns and exchanges accurately while following company procedures.. Assisted customers in locating products, answering questions and offering practical support when needed.. Maintained a clean, organised and accessible checkout area and supported general store presentation.. Handled customer queries calmly and professionally, escalating issues when appropriate.. Worked as part of the wider store team to restock products, support displays and keep daily operations moving smoothly.
Former High Level Teaching Assistant
Supported pupils in group and individual settings, using patience and encouragement to build confidence.. Adapted teaching methods to meet different learning needs and abilities.. Helped maintain a caring, inclusive and well-organised environment.. Communicated clearly with colleagues and contributed to consistent support for pupils.. Monitored progress and passed on relevant information accurately and respectfully.. Balanced multiple classroom tasks while maintaining focus, safety and professionalism.