Versatile web developer with extensive experience in full-stack development and customer support in education and client service domains.
Experience in Front End and Back End development using JavaScript, ASP.NET, and SQL.
Provided direct customer support, resolving urgent issues and ensuring satisfaction.
Strong communication skills demonstrated through teamwork, problem-solving, and client interactions.
Identified website errors and tested educational tools, improving platform reliability.
HISPANIC TELESERVICES DE GUADALAJARA
Direct customer service for clients in the United States., Immediate resolution of urgent issues., Use of company-provided software., Meeting QA performance metrics.
Teleperformance
Educational platform for international students., Development of strategies to attract international clients., Creation of marketing proposals., Identification of website errors and testing of new educational tools.
Aptoner
Front End, Back End development., JavaScript, SQL, SQLite., ASP.NET, GP, Entity Framework Core, Razor views., Use of Git, Slack, Visual Studio, Visual Studio Code.
Mandarin Chinese language studies
Associate Degree in Higher Technical Education
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