Proficient in developing high-performance financial applications with a strong focus on backend development, database management, and agile practices. Adept at delivering scalable solutions and collaborating across teams.
Built scalable backend services with Java in fintech projects, ensuring high availability and performance.
Designed and optimized database schemas for transactional data, enhancing data retrieval efficiency.
Participated in sprints and stand-ups, contributed to continuous delivery and iterative project improvements.
Resolved complex technical challenges during system development and troubleshooting, ensuring robustness.
Teleperformance Puebla
Handled inbound and outbound customer calls professionally, resolving queries and providing product information efficiently., Demonstrated excellent communication skills in English to cater to a diverse client base.
Talent English Puebla
Developed and delivered engaging English lessons to students at varying proficiency levels, focusing on speaking, listening, reading, and writing skills., Created customized lesson plans incorporating communicative and task-based language teaching methodologies to meet diverse learner needs., Facilitated interactive online and in-person classes, utilizing multimedia resources to support language learning in a remote environment.
Peregrina Automotriz del Centro
Utilized CRM software to track customer interactions, generate reports, and maintain up-to-date client information., Managed and nurtured relationships with potential and existing clients to promote business growth and customer retention., Conducted outreach via phone and email to qualify leads and schedule appointments for sales representatives.
English Language Teaching
Managed code versioning, facilitated collaboration, and maintained codebases for multiple projects.
Alorica
Managed collections calls with professionalism, effectively negotiating payment plans while maintaining customer goodwill.
Human Quality
Provided real-time English-Spanish interpretation services during phone calls, ensuring clear and accurate communication between parties., Collaborated with cross-cultural teams remotely to support bilingual communication needs and translation requirements.