Experienced project management professional specializing in delivering complex technology projects on time and within budget.
Managed end-to-end project lifecycles ensuring delivery of key business objectives.
Facilitated effective communication between teams, clients, and executives.
Applied Agile principles to enhance project flexibility and team coordination.
Identified potential project risks and implemented mitigation strategies.
CONCENTRIX
Customer service agent., Technical support chat., Provide the best customer services experience to Apple's customers., Support guidance and technical support by chat to guidance customers with software steps and services options about apple products., Provide customer services guidance about itunes accounts, refunds, promotions, subscriptions management., Work under pressure.
PRAXAIR COSTA RICA
Provide position Update database of Customers, Suppliers., Creation of credit and cash codes., Credit and Collection Management, formalization of credits., Work under pressure.
Guilbert especias & semillas
Sales., Customer services., Post-Sales monitoring., Fulfillment of goals established by the company., Effective sales closing., Internal and external customer service.
Assistant Technician in Administration
Computer Operator Technician
Executive English for Services
Occupational health
Bachelor Degree
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Developed and tracked project budgets to ensure fiscal responsibility.
