Experienced medical interpreter and healthcare support professional with a strong background in medical terminology, billing, and legal record retrieval, dedicated to facilitating clear communication in healthcare and legal settings.
Applied accurate terminology in medical, legal, and insurance contexts during interpretation and documentation.
Provided technical troubleshooting and billing support to Spanish-speaking customers in a call center environment.
Verified insurance eligibility, coordinated claim resolution, and negotiated payment arrangements.
Utilized CRM systems to manage patient and client records, ensuring data accuracy and compliance.
Maintained strict confidentiality and managed multiple tasks to meet deadlines in fast-paced environments.
LanguageLine Solutions
Provided consecutive and simultaneous interpretation for Spanish-speaking patients and healthcare professionals in the U.S., Applied accurate medical and administrative terminology in hospital, clinical, and insurance settings., Maintained ethical standards, neutrality, and strict confidentiality.
TEC Arizona Emergency Physicians
Managed outstanding balances with ER patients through phone outreach and follow-up., Verified insurance eligibility and coordinated claim resolution., Resolved billing discrepancies and negotiated payment arrangements.
Ontellus Record Retrieval
Handled legal requests for medical records related to litigation processes in the U.S., Coordinated with clinics, hospitals, and law firms to ensure timely delivery., Performed quality control to ensure compliance with legal and HIPAA requirements.
Boost Mobile
Provided bilingual support in technical troubleshooting, billing, and account setup., Consistently met KPIs in customer retention and problem resolution.
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