Results-oriented sales professional with over 6 years of experience in managing high-performance teams, optimizing appointment setting, and driving sales growth across diverse sectors including finance, solar, and healthcare.
Directed sales teams, monitored KPIs, and optimized sales processes to achieve targets.
Led and trained teams of appointment setters and sales agents to improve performance.
Scheduled and managed client appointments across financial, solar, and medical sectors.
Facilitated bilingual communication between healthcare professionals and patients, enhancing engagement.
Worldwide BDC and True BDC
Lead and manage a team of 15 appointment setters in a high-volume digital sales environment., Monitor and optimize team performance to maintain an average of 15 qualified appointments per agent per week, achieving a 70% show-up rate., Develop scripts, train new agents, and enforce accountability to...
Metawatt Solar
Scheduled qualified appointments for solar consultations, focusing on lead nurturing and conversion., Achieved consistently high KPIs, including a 70%+ contact rate, and weekly quota of 20+ qualified booked calls., Utilized CRM systems to follow up, log interactions, and reschedule as needed to...
SITEL DE COLOMBIA S.A.
Handled 200+ inbound and outbound calls daily for financial services., Set appointments for closers and field agents, improving conversion rates and client engagement., Consistently exceeded upselling targets and maintained detailed call records for tracking.
remote-ICCBPO interactive contact center
Bachelors in Public Accounting
High School Diploma (Bilingual)
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Utilized CRM systems for follow-up, logging interactions, and pipeline management.
Facilitated communication in real-time between English-speaking medical staff and Spanish-speaking patients., Delivered high empathy and precision during sensitive conversations, developing active listening and stress management skills.
