Dedicated support specialist with over 5 years in hardware troubleshooting, customer service, and team supervision. Skilled in diagnostics, clinical data management, and remote support tools. Proven ability to mentor and lead teams to attain high service standards.
Delivered exceptional customer support in device troubleshooting and clinical settings, ensuring client satisfaction.
Diagnosed and resolved hardware and software issues remotely across multiple roles and industries.
Utilized CRM, ticketing systems, and remote desktop tools to provide effective technical support.
Recorded and maintained patient information and clinical data accurately in optometry and healthcare support.
IBEX
Technical support for Toast hardware devices, Troubleshooting and remote diagnostics for device connectivity, configuration, and performance issues
Opticall BPO
Basic optometric evaluation and visual acuity assessment, Accurate recording and management of patient information and clinical data, Provided guidance and mentorship to new team members, supporting training and performance improvement
Webhelp
Troubleshooting and remote diagnostics for hardware and software issues, Supervised and supported a team of customer service and technical support agents, Ensured adherence to customer support protocols, tools, and service quality standards
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Led and supported teams of customer service and technical support agents to meet quality standards.
