Versatile professional specializing in customer support, logistics coordination, and technical troubleshooting, with extensive experience in fast-paced environments.
Delivered technical support and customer service in both logistics and tech troubleshooting contexts.
Managed shipment tracking, billing, and documentation for logistics operations.
Provided technical support for Alexa devices, guiding troubleshooting and setup processes.
Communicated effectively in English and Spanish, supporting customer relations and documentation.
Synter Resource Group
Handle customer inquiries and resolve issues efficiently, by negotiating payment options., Support logistics coordination and billing operations by keeping email box and documents queues up to date for multiple clients at the same time., Maintain accurate documentation and follow up on client...
Amazon
Provided technical support and customer assistance for Alexa digital devices., Guided users through troubleshooting and setup processes., Ensured customer satisfaction through clear communication and problem solving.
Technical Degree
Executive English for Customer Service
Customer Service
Managed multiple client queues and workflows efficiently in fast-paced environments.