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Javier
Especialista en Atención al Cliente con amplia experiencia en sectores diversos
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Competencies
Capacidad para comunicarse eficazmente en inglés y español en diferentes contextos de atención y soporte.
Habilidad para escuchar activamente, resolver dudas y gestionar situaciones de clientes en múltiples sectores.
Capacidad para analizar situaciones complejas y ofrecer soluciones prácticas en diferentes escenarios laborales.
Colaborar eficazmente con compañeros para alcanzar objetivos comunes y mantener ambientes de trabajo organizados.
Realización de actividades como recepción, organización de documentos y manejo de llamadas en contextos diversos.
Education
Languages
Summary
Soy un profesional bilingüe en atención al cliente con formación en resolución de problemas, soporte técnico y tareas administrativas. He trabajado en call centers, ventas minoristas y apoyo escolar para estudiantes discapacitados, adaptándome a diferentes roles y desafíos.
Key Achievements
- Atendió llamadas de clientes en distintos entornos, ofreciendo soluciones precisas y apoyo emocional, mejorando la satisfacción del cliente.
- Capacitado para gestionar situaciones difíciles y de alta presión, facilitando soluciones eficientes en tiempos críticos.
- Contribuyó en equipos diversos, desde ventas minoristas hasta atención en centros de llamadas especializados, adaptándose a distintos perfiles y necesidades.
Experience
CALL CENTER AGENT
Take customer calls and provide accurate, satisfactory answers to their queries and concerns related to the housing market., De-escalate situations involving dissatisfied customers by engaging in active listening, offering patient assistance and support., Direct calls to real estate brokers to...
TEAM MEMBER
Processing sales transactions and taking payments at register, Serving and answering customer questions and providing recommendations based on customer needs., Working with team members to accomplish store sale goals., Maintaining clean and tidy checkout and merchandise areas.
SERVER/WAITER
Took food and drink orders, served meals and checked in on guests frequently., Maintained a clean work area as needed., Attended customers in a friendly, welcoming manner., Managed rush hour and collaborated with team members to ensure guests were accommodated and attended in a timely manner.
CALL CENTER AGENT
Answering phone calls for clients seeking appointments for COVID vaccinations in Florida: Responding efficiently and accurately to callers, explaining possible solutions and ensuring that clients felt supported and valued during a high-stress period of time., Working with clients to ensure proper...
READER-ANNOTATOR ASSISTANT
Office work such as reception, document filing and answering phone calls., Individualized tutoring for disabled students., Individualized assistance for visually impaired students such as annotation in class, reading assistance, etc.