Jennifer - Product Manager with 8 years of experience in SaaS and E-commerce

Experienced in managing all stages of product development from conception to launch.

Proficient in Scrum and Kanban frameworks to lead iterative product development.

Utilizes data analytics tools to inform product decisions and measure performance.

Skilled in collaborating with cross-functional teams and presenting to executives.

Managed end-to-end contract administration for U.S. SMB clients, including creation, renewal, and cancellation of agreements., Processed and updated customer address changes ensuring compliance with company policies and accurate billing records., Verified and maintained contract data integrity across internal systems to prevent billing discrepancies., Coordinated with internal teams to resolve contract-related issues impacting invoicing and account setup., Delivered timely and accurate documentation to support billing and account management processes.

Coordinated resources and managed human resources functions including payroll review, Managed vendor relationships, purchasing, and payment processing, Administered tax payments and financial documentation, Created and maintained comprehensive physical and electronic databases, Negotiated contracts for office supplies, insurance, and external services

Provided front-line customer support and issue resolution, Maintained customer satisfaction through effective communication