Jesús - Data Analyst with 5 years of expertise in financial services

Applied analytical methods to interpret complex datasets in finance and marketing domains.

Utilized SQL for data extraction, transformation, and database management.

Created dashboards and visual reports to communicate insights to stakeholders.

Built financial models to forecast revenue and assess investment opportunities.

Promoted to Subject Matter Expert (SME) for the Georgia education system., Led weekly meetings directly with the client to review new processes and updates., Trained agents on new procedures, ensuring accurate information delivery and improved performance., Served as a knowledge resource to support operations and maintain quality standards.

Provided bilingual customer support and sales guidance for multiple SeaWorld parks., Achieved consistent sales performance through effective communication and product expertise., Assisted customers with ticket purchases, park information, and promotions.

Promoted to Floor Coach (Supervisor) due to strong performance and leadership., Communicated directly with park management teams to confirm operational information., Handled escalated customer situations, providing solutions and ensuring customer satisfaction., Supported and guided agents on the floor to improve quality and productivity.