Experienced professional in customer service with a background in airline support and ecommerce, skilled in communication, issue resolution, and coordination.
Provided customer support, resolved issues, and improved customer experience across different sectors.
Effectively communicated with customers via phone, chat, and email, ensuring clear and professional interactions.
Resolved customer complaints and issues, demonstrating strong analytical and problem-solving skills.
Coordinated flight-related services, ticketing, and customer travel support as part of airline customer service.
TELEPERFORMANCE S.A.S
purchasing tickets for the customer, dealing with complaints, processing refunds, looking for customers information
Amazon Operation Services Colombia S.A.S.
prevent issues, solve queries, delight the customers, first point of contact for U.S. customers, answering requests through phone, chat and/or email, using a variety of tools to navigate, research, and review solutions
systems technician
communicative English technician
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