Yamile - Logistics Coordinator with 3+ years of operational experience

Bogotá, Bogota D.C., Colombiaen

Managed live freight movement tracking and real-time updates in TMS systems at Lean Solutions Group.

Streamlined communication between drivers, dispatchers, and clients to ensure timely updates and issue resolution.

Published on CazVid

Summary

Experienced logistics coordinator and bilingual support agent with a proven track record in freight management, client communication, and issue resolution. Skilled in cross-cultural support and operational coordination.

Key Achievements

Resolved logistical issues proactively to maintain service continuity and escalate concerns when necessary.

Skills

Logistics CoordinationAdvanced

Handled freight monitoring, route management, and communication between drivers and clients.

Communication SkillsExpert

Facilitated clear, timely communication among multiple stakeholders in logistics and support roles.

Problem ResolutionAdvanced

Proactively identified issues and escalated concerns to ensure service continuity.

Customer SupportExpert

Provided multilingual support to international clients, demonstrating leadership in a support environment.

Languages

English(C1)

Experience

Logistics Coordinator

Lean Solutions Group

June 2023 - January 2024

Tracked and monitored live freight movement by calling drivers to confirm location, ETAs, route status and any issues impacting delivery timelines., Update internal TMS systems in real time with driver check-ins, stop confirmations, delivery progress, and incident details to maintain accurate load...

Bilingual Support Agent

Sutherland Colombia

May 2024 - October 2025

Effectively resolved critical security incidents for Airbnb users, demonstrating leadership under pressure., Maintained top performance metrics, consistently exceeding team goals., Provided daily support in English to international clients, enhancing cross-cultural communication skills.