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Jitendra
Customer Support Specialist with 4+ years in BPO industry
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Competencies
Handled customer queries and complaints efficiently, ensuring satisfaction.
Maintained professional communication with customers and team members.
Supervised customer support operations and guided new team members.
Managed performance reports, escalations, and call metrics to improve service delivery.
Proficient in MS Office (Word, Excel, PowerPoint), email handling, and internet research.
Education
Languages
Summary
Experienced customer support executive with proven ability to handle complex queries and lead support teams.
Key Achievements
- Progressed from Customer Care Executive roles to Team Leader, demonstrating role growth.
- Managed customer queries, complaints, and communication to ensure satisfaction across multiple roles.
- Supervised team operations, performance reports, and call metrics at Aegis Customer Support.
Experience
Customer Care Executive
Handled customer queries and complaints efficiently., Maintained professional communication and ensured customer satisfaction., Contributed to team goals and process improvement.
Customer Support Executive
Handled customer queries and complaints efficiently., Maintained professional communication and ensured customer satisfaction., Contributed to team goals and process improvement.
AUX Team Leader
Supervised customer support operations and ensured quality delivery., Managed performance reports, escalations, and call metrics., Trained and guided new team members to maintain high productivity., Focused on improving customer experience and retention.