Jitendra - Customer Support Specialist with 4+ years in BPO industry

Kuwait City, Al Asimah, Kuwaiten

Progressed from Customer Care Executive roles to Team Leader, demonstrating role growth.

Managed customer queries, complaints, and communication to ensure satisfaction across multiple roles.

Contact via CazVid

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Summary

Experienced customer support executive with proven ability to handle complex queries and lead support teams.

Key Achievements

Supervised team operations, performance reports, and call metrics at Aegis Customer Support.

Skills

Customer CareAdvanced

Handled customer queries and complaints efficiently, ensuring satisfaction.

CommunicationAdvanced

Maintained professional communication with customers and team members.

Team ManagementIntermediate

Supervised customer support operations and guided new team members.

Performance ManagementIntermediate

Managed performance reports, escalations, and call metrics to improve service delivery.

Computer SkillsAdvanced

Experience

Customer Care Executive

NExgen BPS Pvt. Ltd.

Currently working

Handled customer queries and complaints efficiently., Maintained professional communication and ensured customer satisfaction., Contributed to team goals and process improvement.

Customer Support Executive

Startek

June 2024 - November 2025

Handled customer queries and complaints efficiently., Maintained professional communication and ensured customer satisfaction., Contributed to team goals and process improvement.

AUX Team Leader

Aegis Customer Support Services Pvt. Ltd.

July 2025 - November 2025

Supervised customer support operations and ensured quality delivery., Managed performance reports, escalations, and call metrics., Trained and guided new team members to maintain high productivity., Focused on improving customer experience and retention.