Joam - Customer Service & Sales Professional with 10+ years of experience

San Pedro Sula, Cortés Department, Hondurasen

Provided customer support across multiple departments, ensuring high satisfaction and efficient issue resolution.

Led training initiatives for new team members, enhancing overall team performance.

Published on CazVid

Summary

Dynamic professional with over a decade of experience in customer service, sales, and technical support. Skilled in client acquisition, team training, and operational support across diverse industries including telecommunications, automotive, and transportation. Committed to delivering exceptional service and driving business success.

Key Achievements

Successfully managed sales and client acquisition in the US trucking industry, increasing customer base.
Supported technical operations as an automotive mechanic assistant, ensuring vehicle safety and performance.
Excelled in back-office documentation and call handling, maintaining accuracy and compliance.

Skills

Customer ServiceExpert

Extensive experience handling customer inquiries, providing solutions, and coaching team members.

Sales & Business DevelopmentAdvanced

Proven ability to acquire clients and sell products in the US trucking and hospitality industries.

Training & CoachingIntermediate

Conducted training sessions and supported new employee onboarding for call center teams.

Technical & Mechanical SkillsIntermediate

Assisted in automotive maintenance, ensuring vehicle safety and operational standards.

Experience

Automotive mechanic

Cervecería Hondureña

Automotive mechanic assistant

Customer service representative / Back-office agent

Allied Global

Taking calls in different departments such as regular calls and supervisor calls (Tracfone), and Safelink VMBC., Training support agent for new generations., Back-office agent, taking documentation for approval to get Lifeline benefits.

Customer service advisor / TSS (Senior advisor 1)

Concentrix

Taking calls as representative of Cricket Wireless., Training support for new waves., Taking supervisor type of calls and providing coaching following LA structure.