Joshy - Customer Service & Medical Appointment Setter with 2 years in Call Center

Managua, Managua Department, Nicaraguaen

Provided customer service and technical support for two years in the call center industry.

Assisted patients with appointment scheduling, referrals, and medication refills at NEARSTAFF SOLUTIONS.

Published on CazVidVideo interview available

Summary

Experienced in customer service, technical support, and medical appointment coordination with over 2 years of call center experience.

Video Resume

Key Achievements

Handled inbound and outbound calls to communicate appointment details and address patient needs.

Skills

Customer ServiceExpert

Delivered professional customer service and issue resolution in call center settings.

Inbound Call ManagementAdvanced

Managed inbound calls effectively, addressing customer and patient inquiries.

Appointment SchedulingAdvanced

Scheduled and managed medical appointments, referrals, and medication refills.

Technical SupportIntermediate

Provided technical assistance in customer service and support environments.

Manual & Technical SkillsIntermediate

Experience

Kínder Garden

Jardín de Infancia Rubén Darío

Jan 2006 - Nov 2007

Primary school: 1st to 4th grade

Colegio La Salle- León

Jan 2008 - Nov 2011

Primary school: 5th to 6th grade. High school: 7th to 11th

Colegio Parroquial Santa Lucía, León

Jan 2012 - Nov 2018

Automotive mechanic technician

Instituto Politécnico La Salle, León

Jan 2019 - Nov 2021

Assembled and disassembled equipment to perform repairs and maintenance., Resolved mechanical issues using both technical and manual skills., Maintained clean and organized work area to easily locate repairing tools and equipment., Inspected and tested equipment, machinery, and components to...

Medical Appointment setter

NEARSTAFF SOLUTIONS

AUG 2025 - NOV 2025

Providing assistance to patients from a specific medical clinic with different tasks such as appointment setting, answering inbound calls, making outbound calls to patients to let them know about their appointment details, checking referrals, medication prescriptions and refills.